IDEAS home Printed from https://ideas.repec.org/a/taf/rpxmxx/v25y2023i4p710-733.html
   My bibliography  Save this article

From recovery resilience to transformative resilience: How digital platforms reshape public service provision during and post COVID-19

Author

Listed:
  • Yongdong Shen
  • Yuan (Daniel) Cheng
  • Jianxing Yu

Abstract

This paper investigates how government-sponsored digital platforms facilitated the transition from recovery resilience during COVID-19 to transformative resilience of city-level service provision post COVID-19. Using an in-depth case study of the Weijiayuan platform implemented in the Jiaxing City of China, we found that digital platforms played critical roles in both stages of COVID-19 and helped facilitate the transition from recovery resilience to transformative resilience. This transition was made possible by four conditions: adopting and experimenting digital platforms with public entrepreneurship, achieving a critical mass of usership, incentivizing the coproduction of public services, and generating accountability mechanisms for government responsiveness.

Suggested Citation

  • Yongdong Shen & Yuan (Daniel) Cheng & Jianxing Yu, 2023. "From recovery resilience to transformative resilience: How digital platforms reshape public service provision during and post COVID-19," Public Management Review, Taylor & Francis Journals, vol. 25(4), pages 710-733, April.
    • Handle: RePEc:taf:rpxmxx:v:25:y:2023:i:4:p:710-733
    DOI: 10.1080/14719037.2022.2033052
    as

    Download full text from publisher

    File URL: http://hdl.handle.net/10.1080/14719037.2022.2033052
    Download Restriction: Access to full text is restricted to subscribers.
    File URL: https://libkey.io/10.1080/14719037.2022.2033052?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:taf:rpxmxx:v:25:y:2023:i:4:p:710-733. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Chris Longhurst (email available below). General contact details of provider: http://www.tandfonline.com/rpxm .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.