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Procedural environment of public engagement: an induced recall experiment of local government employees

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  • William G. Resh
  • Cynthia J. Barboza-Wilkes
  • John D. Marvel

Abstract

This research (1) examines how employees’ recollections of public engagement are associated with their willingness for future engagement (WFE), (2) assesses whether employees’ discrete recollections are driven by their procedural environments, and (3) tests whether employees’ recollections interact with their perceptions of red tape in affecting WFE. We find that one’s procedural environment parameterizes the effect of episodic recall on a subject’s WFE. Qualitative evidence reveals the prominence of one’s procedural environment across groups, but in terms of helping the public navigate administrative burdens in the positive treatment group and rules that hinder the employees in the negative treatment group.

Suggested Citation

  • William G. Resh & Cynthia J. Barboza-Wilkes & John D. Marvel, 2022. "Procedural environment of public engagement: an induced recall experiment of local government employees," Public Management Review, Taylor & Francis Journals, vol. 24(10), pages 1545-1568, October.
    • Handle: RePEc:taf:rpxmxx:v:24:y:2022:i:10:p:1545-1568
    DOI: 10.1080/14719037.2021.1912817
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