IDEAS home Printed from https://ideas.repec.org/a/taf/reroxx/v23y2010i3p12-23.html
   My bibliography  Save this article

Framework for Performance Measurement in Hospitality Industry – Case Study Slovenia

Author

Listed:
  • Gordana Ivankovič
  • Sandra Jankovič
  • Sandra Peršič

Abstract

Hotel organizations in transition economies must create effective competitive methods for survival, since they exist in an environment where both customer and investor are demanding more from every organization. In search of solutions they should use performance measurement system that meets the requirements of a changed environment.The aim of this paper is to present how developed is performance measurement in hotel organizations in Slovenia. The article is based on the research carried out in Slovenia in hotels with over 100 rooms. First the necessary information for various decision-making levels will be introduced together with the criteria for efficiency measurement and then the basic hypothesis will be tested by relevant statistical methods.

Suggested Citation

  • Gordana Ivankovič & Sandra Jankovič & Sandra Peršič, 2010. "Framework for Performance Measurement in Hospitality Industry – Case Study Slovenia," Economic Research-Ekonomska Istraživanja, Taylor & Francis Journals, vol. 23(3), pages 12-23, January.
    • Handle: RePEc:taf:reroxx:v:23:y:2010:i:3:p:12-23
    DOI: 10.1080/1331677X.2010.11517420
    as

    Download full text from publisher

    File URL: http://hdl.handle.net/10.1080/1331677X.2010.11517420
    Download Restriction: Access to full text is restricted to subscribers.
    File URL: https://libkey.io/10.1080/1331677X.2010.11517420?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:taf:reroxx:v:23:y:2010:i:3:p:12-23. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Chris Longhurst (email available below). General contact details of provider: http://www.tandfonline.com/rero .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.