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Digital Debt Collection and Ecologies of Consumer Overindebtedness

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  • DawnBurton

Abstract

New digital financial technologies (fintech) are changing the contours of the consumer debt industry. The aim of this article is to address the challenges that these shifts pose for the operation and regulation of the debt collection industry and how they map onto existing spatial ecologies of consumer overindebtedness. Two ideal types of consumer debt ecosystems are developed: a mainstream ecology based on traditional modes of operating that include some practices that have existed for centuries; and a new digital ecology comprising new digital entrants that use artificial intelligence, machine learning, and data mining. A fourfold framework provides a lens through which the new fintech debt ecology is analyzed: debt repayment, debt reporting, debt accounting, and debt prevention. The challenges digital debt collection pose for financial exclusion, digital inequality, the digital divide, and the implications for policy makers and regulators are discussed.

Suggested Citation

  • DawnBurton, 2020. "Digital Debt Collection and Ecologies of Consumer Overindebtedness," Economic Geography, Taylor & Francis Journals, vol. 96(3), pages 244-265, July.
    • Handle: RePEc:taf:recgxx:v:96:y:2020:i:3:p:244-265
    DOI: 10.1080/00130095.2020.1762486
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    Cited by:

    1. Krzysztof Waliszewski & Ewa Cichowicz & £ukasz Gêbski & Filip Kliber & Jakub Kubiczek & Pawe³ Niedzió³ka & Ma³gorzata Solarz & Anna Warchlewska, 2023. "The role of the Lendtech sector in the consumer credit market in the context of household financial exclusion," Oeconomia Copernicana, Institute of Economic Research, vol. 14(2), pages 609-643, June.
    2. Francesca Bartolacci & Andrea Cardoni & Piotr Å asak & Wojciech Sadkowski, 2022. "An analytical framework for strategic alliance formation between a cooperative bank and a fintech start-up: An Italian case study," Journal of Entrepreneurship, Management and Innovation, Fundacja Upowszechniająca Wiedzę i Naukę "Cognitione", vol. 18(4), pages 115-156.
    3. Tiina Koskelainen & Panu Kalmi & Eusebio Scornavacca & Tero Vartiainen, 2023. "Financial literacy in the digital age—A research agenda," Journal of Consumer Affairs, Wiley Blackwell, vol. 57(1), pages 507-528, January.

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