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Tourist participation, well-being and satisfaction: the mediating roles of service experience and tourist empowerment

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  • Saurabh Gupta
  • Onkar Nath Mishra
  • Sunil Kumar

Abstract

The purpose of this paper is to empirically examine the role of tourist participation on their well-being and satisfaction. It also contributes to the transformative service research literature by examining the mediated effect of service experience and tourist empowerment on well-being and satisfaction. A structural model was developed and tested using a convenient sample of 597 tourists. Further, structure equation modelling technique and mediation analysis was performed to test the hypotheses. These findings revealed that tourist participation has a positive effect on satisfaction as well as eudaimonic well-being. The results showed that there is partial mediation effect of service experience on satisfaction as well as eudaimonic well-being. Also, tourist empowerment plays a mediating role between tourist participation and service experience. This study highlights the role of tourism firms to adopt a participatory approach wherein the tourist as collaborators can use their knowledge skills and abilities to help in better designing and delivery of tourism services.

Suggested Citation

  • Saurabh Gupta & Onkar Nath Mishra & Sunil Kumar, 2023. "Tourist participation, well-being and satisfaction: the mediating roles of service experience and tourist empowerment," Current Issues in Tourism, Taylor & Francis Journals, vol. 26(16), pages 2613-2628, August.
    • Handle: RePEc:taf:rcitxx:v:26:y:2023:i:16:p:2613-2628
    DOI: 10.1080/13683500.2022.2091429
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