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Communication related health crisis on social media: a case of COVID-19 outbreak

Author

Listed:
  • Meng Yu
  • Zhiyong Li
  • Zhicheng Yu
  • Jiaxin He
  • Jingyan Zhou

Abstract

Social media is an important element in disaster and health crisis related communication. This research reviews 10,132 online comments related to COVID-19 through automated and manual content analysis. The key themes are identified and discussed including dynamically changed tourists’ risk perception, the effects of tourism enterprises’ service quality in crisis, the quarantine issues in public health, the authenticity of media coverage, and racial discrimination. This research contributes to suggestions and insights for future research in the field of epidemic-induced tourism crisis.

Suggested Citation

  • Meng Yu & Zhiyong Li & Zhicheng Yu & Jiaxin He & Jingyan Zhou, 2021. "Communication related health crisis on social media: a case of COVID-19 outbreak," Current Issues in Tourism, Taylor & Francis Journals, vol. 24(19), pages 2699-2705, October.
    • Handle: RePEc:taf:rcitxx:v:24:y:2021:i:19:p:2699-2705
    DOI: 10.1080/13683500.2020.1752632
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    Cited by:

    1. Deri Maria Grazia & Lemmi Enrica & D’Acunto David, 2023. "Crowdfunding in the accommodation realm and pandemic times: The resilient case of CleanBnB," European Journal of Tourism, Hospitality and Recreation, Sciendo, vol. 13(1), pages 80-96, December.
    2. NaHyun Lee & Bong-Seok Kim, 2023. "Differences of Host Country-Destination Image Assessment for International Students According to Risk Perception in COVID-19 Tourism," SAGE Open, , vol. 13(3), pages 21582440231, July.
    3. Mohd Azhar & Sehar Nafees & Sujood & Sheeba Hamid, 2023. "Understanding post-pandemic travel intention toward rural destinations by expanding the theory of planned behavior (TPB)," Future Business Journal, Springer, vol. 9(1), pages 1-17, December.
    4. Ying Qi Wu & Jiankun Gong, 2023. "Mobile social media as a vehicle of health communication: a multimodal discourse analysis of WeChat official account posts during the COVID-19 crisis," Palgrave Communications, Palgrave Macmillan, vol. 10(1), pages 1-12, December.

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