IDEAS home Printed from https://ideas.repec.org/a/taf/mimoxx/v51y2021i2p136-161.html
   My bibliography  Save this article

Silence of crowdworkers—reasons and implications for work conditions and quality

Author

Listed:
  • Lars Osterbrink
  • Paul Alpar

Abstract

Microtasks accomplished by humans are used in many corners of the Internet. They help to make decisions where it is not possible to rely on algorithms (yet) like insult detection or fake reviews. People conducting crowdwork, crowdworkers, are often recruited via platforms where employers have more power than crowdworkers. This is sometimes misused by offering poor work conditions, which can lead to poor work quality. Online feedback systems (OFS) can discipline employers to improve work conditions and subsequently work quality. Unfortunately, the majority of crowdworkers do not contribute to an OFS and remain silent. We develop and test a model based on self-determination theory with PLS-SEM to explain their silence. Perceived cost and perceived non-relevance are deterrents to contributions. However, satisfaction in helping others and the wish to belong to the community are significant motivational factors, which could be used in the design of an OFS to foster crowdworkers’ contributions.

Suggested Citation

  • Lars Osterbrink & Paul Alpar, 2021. "Silence of crowdworkers—reasons and implications for work conditions and quality," International Studies of Management & Organization, Taylor & Francis Journals, vol. 51(2), pages 136-161, April.
    • Handle: RePEc:taf:mimoxx:v:51:y:2021:i:2:p:136-161
    DOI: 10.1080/00208825.2021.1927311
    as

    Download full text from publisher

    File URL: http://hdl.handle.net/10.1080/00208825.2021.1927311
    Download Restriction: Access to full text is restricted to subscribers.
    File URL: https://libkey.io/10.1080/00208825.2021.1927311?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:taf:mimoxx:v:51:y:2021:i:2:p:136-161. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Chris Longhurst (email available below). General contact details of provider: http://www.tandfonline.com/mimo .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.