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Program Awareness, Administrative Burden, and Non-Take-Up of Québec’s Supplement to the Work Premium

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  • Pierre-Marc Daigneault
  • Christian Macé

Abstract

Program take-up is a necessary condition for program effectiveness. Yet, non-take-up is a significant challenge for many social programs, including Québec’s Supplement to the Work Premium (SWP), a refundable tax credit targeted toward long-term welfare clients. Based on interviews with 21 public actors and 46 program participants and nonparticipants, this study explains how low program awareness, the low value of the benefit and the significant administrative burden borne by potential and actual participants contribute to the non-take-up of the SWP in this sample. Moreover, four policy implications and recommendations that can inform the design, implementation, and evaluation of social programs, are derived from this study.

Suggested Citation

  • Pierre-Marc Daigneault & Christian Macé, 2020. "Program Awareness, Administrative Burden, and Non-Take-Up of Québec’s Supplement to the Work Premium," International Journal of Public Administration, Taylor & Francis Journals, vol. 43(6), pages 527-539, April.
    • Handle: RePEc:taf:lpadxx:v:43:y:2020:i:6:p:527-539
    DOI: 10.1080/01900692.2019.1636397
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    Cited by:

    1. Andrea Barigazzi & Giovanni Gallo, 2023. "How Pandemic Shock Affects Claim for Minimum Income Measures," Center for the Analysis of Public Policies (CAPP) 0185, Universita di Modena e Reggio Emilia, Dipartimento di Economia "Marco Biagi".
    2. Halling, Aske & Bækgaard, Martin, 2022. "Administrative Burden in Citizen-State Interactions: A Systematic Literature Review," OSF Preprints 26xdj, Center for Open Science.

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