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What Works and Why? Lessons from Public Management Reform in Malaysia

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  • Noore Alam Siddiquee
  • John Antony Xavier
  • Mohd Zin Mohamed

Abstract

This article examines the Malaysian experience with public management reform to verify arguments about various reform models. Drawing on empirical data, it investigates reforms that have worked and those that have had limited impacts on public service improvements. It identifies critical success factors that determine reform outcomes and concludes that for reforms to succeed a combined top–down and bottom–up approach is crucial. It argues that while diagnostic and problem-oriented reforms have a better chance of being successful, the value of best-practice reforms should not be discounted. The cumulative impact of such reforms can be significant, as the Malaysian case demonstrates.

Suggested Citation

  • Noore Alam Siddiquee & John Antony Xavier & Mohd Zin Mohamed, 2019. "What Works and Why? Lessons from Public Management Reform in Malaysia," International Journal of Public Administration, Taylor & Francis Journals, vol. 42(1), pages 14-27, January.
    • Handle: RePEc:taf:lpadxx:v:42:y:2019:i:1:p:14-27
    DOI: 10.1080/01900692.2017.1390762
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    Cited by:

    1. Mo’men Hani Mahmoud & Rosly Othman, 2024. "Effects of New Public Management Reforms on Human Resource Practices: A Case Study in Jordan," Management and Labour Studies, XLRI Jamshedpur, School of Business Management & Human Resources, vol. 49(1), pages 149-176, February.

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