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Trust after violations: Are collectivists more or less forgiving?

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  • C. Ashley Fulmer
  • Michele J. Gelfand

Abstract

Trust violations occur during social interactions, yet little research has studied trust in the aftermath of violations. In this study, we examine how trustors respond to trust violations differently, depending on their levels of collectivism and whether the violation is from an ingroup or outgroup member. We argue that although highly collectivistic individuals are forgiving after minor ingroup trust violations, when ingroup violations are severe, they will react negatively - lose trust easily and restore trust with much difficulty - effectively treating the ingroup member as an outgroup member. Individuals who are low on collectivism, by contrast, do not differentiate the severity of violations from ingroup and outgroup members. Two studies, one online attitudinal study using scenarios and one laboratory experiment using an iterated trust game, were conducted to test this hypothesis. Study 1 illustrated these effects, mediated by trustor anger. Study 2 replicated these findings with actual behaviour in a trust game and further showed that trustor's group identification exacerbated these effects.

Suggested Citation

  • C. Ashley Fulmer & Michele J. Gelfand, 2015. "Trust after violations: Are collectivists more or less forgiving?," Journal of Trust Research, Taylor & Francis Journals, vol. 5(2), pages 109-131, October.
    • Handle: RePEc:taf:jtrust:v:5:y:2015:i:2:p:109-131
    DOI: 10.1080/21515581.2015.1051050
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    Cited by:

    1. Gamze Abramov & Sebastien Miellet & Jason Kautz & Brin F S Grenyer & Frank P Deane, 2020. "The paradoxical decline and growth of trust as a function of borderline personality disorder trait count: Using discontinuous growth modelling to examine trust dynamics in response to violation and re," PLOS ONE, Public Library of Science, vol. 15(7), pages 1-23, July.
    2. Peter Ping Li, 2017. "The time for transition: Future trust research," Journal of Trust Research, Taylor & Francis Journals, vol. 7(1), pages 1-14, January.
    3. Joerg Bueechl & Markus Pudelko & Nicole Gillespie, 2023. "Do Chinese subordinates trust their German supervisors? A model of inter-cultural trust development," Journal of International Business Studies, Palgrave Macmillan;Academy of International Business, vol. 54(5), pages 768-796, July.
    4. Bi, Qingqing & Boh, Wai Fong & Christopoulos, Georgios, 2021. "Trust, fast and slow: A comparison study of the trust behaviors of entrepreneurs and non-entrepreneurs," Journal of Business Venturing, Elsevier, vol. 36(6).

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