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Effects of country and delivery mode on perceived risk in international higher education

Author

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  • Norazlyn Kamal Basha
  • Jillian C. Sweeney
  • Geoff Soutar

Abstract

Higher education is an increasingly competitive global market. Consequently, it is crucial that universities fully understand students' motivations in university selection. While past research mainly focused on university-level attributes, this study extends the factors used to evaluate different international universities to include both the university's country and the programme's mode of delivery. Following a qualitative stage, conjoint analysis was used to examine the relative importances and part-worth utility scores of these attributes on students' perceived risk (performance, financial and social) when selecting an international university. The study found that country of origin and delivery mode contributed significantly to all three risk types, in particular to social risk. With an enhanced understanding of factors affecting these risk perceptions, higher educational marketers are better placed to implement suitable marketing strategies that minimise risk perceptions, helping to attract more international students.

Suggested Citation

  • Norazlyn Kamal Basha & Jillian C. Sweeney & Geoff Soutar, 2015. "Effects of country and delivery mode on perceived risk in international higher education," Journal of Marketing for Higher Education, Taylor & Francis Journals, vol. 25(2), pages 171-203, July.
    • Handle: RePEc:taf:jmkthe:v:25:y:2015:i:2:p:171-203
    DOI: 10.1080/08841241.2015.1031313
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    Cited by:

    1. Päivikki Kuoppakangas & Kati Suomi & Paul Clark & Chris Chapleo & Jari Stenvall, 2020. "Dilemmas in Re-branding a University—“Maybe People Just Don’t Like Change”: Linking Meaningfulness and Mutuality into the Reconciliation," Corporate Reputation Review, Palgrave Macmillan, vol. 23(2), pages 92-105, May.
    2. Evelyn Hendriana & Khairil Wahidin Awang & Raja Nerina Raja Yusof, 2023. "The interplay between country image and regional ethnocentrism to motivate students considering neighbouring countries," Place Branding and Public Diplomacy, Palgrave Macmillan, vol. 19(4), pages 426-441, December.

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