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International student satisfaction with, and behavioural intentions towards, universities in Victoria

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  • Siti Falindah Padlee
  • Vaughan Reimers

Abstract

International students make a vital contribution to the Australian economy. Due to their importance, a number of studies have been undertaken to examine the living experiences, attitudes and behaviours of international students in Australia. However, very few studies have examined international students' overall satisfaction with their university experience. The primary objective of this paper is to measure the influence of six individual university service factors on international students' satisfaction, and its subsequent impact on behavioural intentions. The results from the structural equation modelling analysis revealed that overall student satisfaction is influenced by the level of satisfaction with academic services, courses offered, access and augmented services. In contrast, administrative services and physical evidence were found to have a non-significant impact on overall satisfaction. Analysis also revealed a strong relationship between overall satisfaction and behavioural intentions.

Suggested Citation

  • Siti Falindah Padlee & Vaughan Reimers, 2015. "International student satisfaction with, and behavioural intentions towards, universities in Victoria," Journal of Marketing for Higher Education, Taylor & Francis Journals, vol. 25(1), pages 70-84, January.
    • Handle: RePEc:taf:jmkthe:v:25:y:2015:i:1:p:70-84
    DOI: 10.1080/08841241.2015.1042098
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    Cited by:

    1. Sue Ling Lai & Hiep-Hung Pham & Hong-Kong To Nguyen & The-Cuong Nguyen & Anh-Vinh Le, 2019. "Toward Sustainable Overseas Mobility of Vietnamese Students: Understanding Determinants of Attitudinal and Behavioral Loyalty in Students of Higher Education," Sustainability, MDPI, vol. 11(2), pages 1-17, January.

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