IDEAS home Printed from https://ideas.repec.org/a/ssi/jouesi/v9y2022i4p427-438.html
   My bibliography  Save this article

Analysis of perceived customer satisfaction in the context of rail transport: a case stude of the Slovak market

Author

Listed:
  • Ludovit Nastisin

    (University of Prešov, Slovakia)

  • Beata Gavurova

    (Technical University of Košice, Slovakia)

  • Radovan Bačík

    (University of Prešov, Slovakia)

  • Ivan Kopor

    (University of Prešov, Slovakia)

  • Stefan Kral

    (University of Prešov, Slovakia)

Abstract

Rail transport is one of the most widely used modes of transport in most parts of the world. Therefore, knowing what customers think of its quality means valuable information for making informed decisions. The aim of this paper is to assess the statistical significance of the relationships between selected analyzed variables of passenger satisfaction with rail transport in the selected market. To achieve this goal, the paper made use of questionnaire data. Data collection took place in the months of February to April 2022. A total of 252 verified records were included in the analysis. Prior to the analysis, the authors researched relevant literature and existing research studies (basic framework for the analysis). The research part of the study made use of the Mann-Whitney U test and the Kruskal-Wallis test to analyze the differences, followed by the Spearman’s correlation coefficient to assess the relationships. The results did not confirm the statistical significance of the differences in the context of the analyzed groups, but in the case of the context of the individual analyzed factors, statistical significance was observed. The findings were put into a wider context in terms of the existing research. The limitations of the study and the possibilities for future research were also outlined.

Suggested Citation

  • Ludovit Nastisin & Beata Gavurova & Radovan Bačík & Ivan Kopor & Stefan Kral, 2022. "Analysis of perceived customer satisfaction in the context of rail transport: a case stude of the Slovak market," Entrepreneurship and Sustainability Issues, VsI Entrepreneurship and Sustainability Center, vol. 9(4), pages 427-438, June.
    • Handle: RePEc:ssi:jouesi:v:9:y:2022:i:4:p:427-438
    DOI: 10.9770/jesi2022.9.4(23)
    as

    Download full text from publisher

    File URL: https://jssidoi.org/jesi/uploads/articles/36/Nastisin_Analysis_of_perceived_customer_satisfaction_in_the_context_of_rail_transport_a_case_stude_of_the_Slovak_market.pdf
    Download Restriction: no
    File URL: https://jssidoi.org/jesi/article/980
    Download Restriction: no
    File URL: https://libkey.io/10.9770/jesi2022.9.4(23)?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Paulina Periokaitė & Nomeda Dobrovolskienė, 2021. "The impact of COVID-19 on the financial performance: a case study of the Lithuanian transport sector," Post-Print hal-03584027, HAL.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.

      More about this item

      Keywords

      analysis; satisfaction; customer; railway transport; Slovak market;
      All these keywords.

      JEL classification:

      • M19 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Other
      • L15 - Industrial Organization - - Market Structure, Firm Strategy, and Market Performance - - - Information and Product Quality
      • R40 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - Transportation Economics - - - General

      Statistics

      Access and download statistics

      Corrections

      All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ssi:jouesi:v:9:y:2022:i:4:p:427-438. See general information about how to correct material in RePEc.

      If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

      If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

      If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

      For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Manuela Tvaronaviciene (email available below). General contact details of provider: .

      Please note that corrections may take a couple of weeks to filter through the various RePEc services.

      IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.