Business Process Management Maturity Model - Serbian Enterprises' Maturity Level
AbstractBusiness process management maturity model enables description of "as-is" enterprise's state, in terms of presence and acceptance of process approach.The heart of this model includes five factors or levers, critical for successful implementation of business process management. These factors are: strategic approach, process management, technology, employee management, and business culture. The above-mentioned factors influence the level of enterprise's maturity. At each level, an enterprise is in a specific state: silo, tactical integration, process orientation, optimized enterprise, and intelligent network. When maturity factors are analyzed simultaneously with maturity levels one can formulate two-dimensional business process management maturity model. From the perspective of process management maturity, the state of Serbian economy is also shown in the form of two-dimensional model.
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Bibliographic InfoArticle provided by SAE - Serbian Association of Economists in its journal SAE Journal.
Volume (Year): (2012)
Issue (Month): 3-4 (May)
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management; business processes; maturity; levels; factors.;
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