IDEAS home Printed from https://ideas.repec.org/a/spt/busent/v6y2017i2f6_2_3.html
   My bibliography  Save this article

The Relationship between Total Quality Management Practices and Their Effects on Firms Performance in Palestine

Author

Listed:
  • Nermeen Sayyad

Abstract

The purpose of this article is to examine the relationship between Total Quality Management (TQM) practices and their effects on firms’ performances’ in Palestine. It also aims to discuss management commitment, employee involvement, training and education, reward and recognition on quality improvement within 57 Palestinian firms. The study employs survey data collected from Palestinian manufacturing and service firms. The results of this study revealed that management commitment, employee involvement, training, education, rewards and recognition are significantly positively associated with firms’ quality improvement practice. It was perceived that employee involvement was a dominant factor for quality improvement; it was associated with significant improvements in firms’ quality improvement. Â

Suggested Citation

  • Nermeen Sayyad, 2017. "The Relationship between Total Quality Management Practices and Their Effects on Firms Performance in Palestine," Business & Entrepreneurship Journal, SCIENPRESS Ltd, vol. 6(2), pages 1-3.
    • Handle: RePEc:spt:busent:v:6:y:2017:i:2:f:6_2_3
    as

    Download full text from publisher

    File URL: http://www.scienpress.com/Upload/BEJ%2fVol%206_2_3.pdf
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Anish Sachdeva & Arvind Bhardwaj & Vishal S. Sharma, 2007. "Impact of ISO 9000 certification on performance of SMEs: a study of Indian industry," International Journal of Management Practice, Inderscience Enterprises Ltd, vol. 2(3), pages 226-239.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.

      Corrections

      All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spt:busent:v:6:y:2017:i:2:f:6_2_3. See general information about how to correct material in RePEc.

      If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

      If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

      If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

      For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Eleftherios Spyromitros-Xioufis (email available below). General contact details of provider: http://www.scienpress.com/ .

      Please note that corrections may take a couple of weeks to filter through the various RePEc services.

      IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.