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Emotional Labor and Its Related Factors in Clinical Nurses

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  • Chia-Ming Liu
  • Li-Min Chuang
  • Su-Chiu Hsiao

Abstract

The purpose of this study is to explore the emotional labor loading of nurses and its influencing factors. This study is a cross-sectional correlation study, in which convenience sampling is adopted and the subjects are clinical nurses serving in a medical center in Southern Taiwan. This study was conducted by census, in which a total of 750 questionnaires were issued, with the effective recovery rate 79.5%. The structured questionnaire was adopted, with the contents including personal basic data sheet and emotional labor loading scale. The obtained data were analyzed by t-test, one-way ANOVA, Scheffe’s post-hoc test, and Pearson’s product-moment correlation. The results among clinical nurses in the study are as follows: i. The average score of emotional labor loading is 101.8 points (with total score 125 points and score range 50 to 125 points); and ii. in terms of influencing factors of emotional labor loading, service years are significantly correlated with the dimension of “overall emotional labor loading,†and age, having children or not, marital status, service years, position, and service unit are significantly correlated with “basic emotional expression.†Based on the results of the study, the researchers made relevant recommendations for nursing administrators and future research.  JEL classification numbers: C83, M15, O31.

Suggested Citation

  • Chia-Ming Liu & Li-Min Chuang & Su-Chiu Hsiao, 2022. "Emotional Labor and Its Related Factors in Clinical Nurses," Advances in Management and Applied Economics, SCIENPRESS Ltd, vol. 12(4), pages 1-3.
    • Handle: RePEc:spt:admaec:v:12:y:2022:i:4:f:12_4_3
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    References listed on IDEAS

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    1. Won Ju Hwang & Hye Kyung Yang & Ji Hye Kim, 2020. "What Are the Experiences of Emotional Labor and Workplace Violence that Are More Harmful to Health in Korean Workforce?," IJERPH, MDPI, vol. 17(21), pages 1-17, October.
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      Keywords

      Clinical nurses; Emotional labor.;

      JEL classification:

      • C83 - Mathematical and Quantitative Methods - - Data Collection and Data Estimation Methodology; Computer Programs - - - Survey Methods; Sampling Methods
      • M15 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - IT Management
      • O31 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Innovation and Invention: Processes and Incentives

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