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Two-way communication retrial queues with multiple types of outgoing calls

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Listed:
  • Hiroyuki Sakurai
  • Tuan Phung-Duc

Abstract

In this paper, we start with single server Markovian retrial queues with multiple types of outgoing calls. Incoming calls arrive at system according to a Poisson process. Service times of incoming calls follow the exponential distribution. Incoming calls that find the server busy upon arrival join an orbit and retry after some exponentially distributed time. On the other hand, the server makes an outgoing call after some exponentially distributed idle time. We assume that there are multiple types of outgoing calls whose durations follow distinct exponential distributions. For this model, we obtain explicit expressions for the joint stationary distribution of the number of calls in the orbit and the state of the server via the generating function approach. We also obtain simple asymptotic and recursive formulae for the joint stationary distribution. We show a stochastic decomposition property where we prove that the number of incoming calls in the system (server and orbit) can be decomposed into the sum of three independent random variables which have a clear physical meaning. We then consider the multiserver model for which we obtain the stability condition and derive some exact formulae by mean value analysis. Finally, we extend the single server model to the case where service time distribution of incoming calls and that of each type of outgoing calls are arbitrary. For this case, we obtain explicit expressions for the partial generating functions and recursive formulae for the joint stationary distribution of the server’s state and the number of calls in the orbit. Copyright Sociedad de Estadística e Investigación Operativa 2015

Suggested Citation

  • Hiroyuki Sakurai & Tuan Phung-Duc, 2015. "Two-way communication retrial queues with multiple types of outgoing calls," TOP: An Official Journal of the Spanish Society of Statistics and Operations Research, Springer;Sociedad de Estadística e Investigación Operativa, vol. 23(2), pages 466-492, July.
    • Handle: RePEc:spr:topjnl:v:23:y:2015:i:2:p:466-492
    DOI: 10.1007/s11750-014-0349-5
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    References listed on IDEAS

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    1. J. Artalejo & J. Falin, 1994. "Stochastic decomposition for retrial queues," TOP: An Official Journal of the Spanish Society of Statistics and Operations Research, Springer;Sociedad de Estadística e Investigación Operativa, vol. 2(2), pages 329-342, December.
    2. A. Krishnamoorthy & P. Pramod & S. Chakravarthy, 2014. "Queues with interruptions: a survey," TOP: An Official Journal of the Spanish Society of Statistics and Operations Research, Springer;Sociedad de Estadística e Investigación Operativa, vol. 22(1), pages 290-320, April.
    3. Florin Avram & Donatien Fotso Chedom, 2011. "On symbolic RG factorization of quasi-birth-and-death processes," TOP: An Official Journal of the Spanish Society of Statistics and Operations Research, Springer;Sociedad de Estadística e Investigación Operativa, vol. 19(2), pages 317-335, December.
    4. Tuan Phung-Duc & Ken'Ichi Kawanishi, 2014. "An Efficient Method For Performance Analysis Of Blended Call Centers With Redial," Asia-Pacific Journal of Operational Research (APJOR), World Scientific Publishing Co. Pte. Ltd., vol. 31(02), pages 1-33.
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    Cited by:

    1. Tuan Phung-Duc & Kohei Akutsu & Ken’ichi Kawanishi & Osama Salameh & Sabine Wittevrongel, 2022. "Queueing models for cognitive wireless networks with sensing time of secondary users," Annals of Operations Research, Springer, vol. 310(2), pages 641-660, March.
    2. B. Krishna Kumar & R. Sankar & R. Navaneetha Krishnan & R. Rukmani, 2023. "Multiserver call center retrial queue under Bernoulli vacation schedule with two-way communication and orbital search," Telecommunication Systems: Modelling, Analysis, Design and Management, Springer, vol. 84(1), pages 23-51, September.
    3. Se Won Lee & Bara Kim & Jeongsim Kim, 2022. "Analysis of the waiting time distribution in M/G/1 retrial queues with two way communication," Annals of Operations Research, Springer, vol. 310(2), pages 505-518, March.
    4. Muthukrishnan Senthil Kumar & Aresh Dadlani & Kiseon Kim, 2020. "Performance analysis of an unreliable M/G/1 retrial queue with two-way communication," Operational Research, Springer, vol. 20(4), pages 2267-2280, December.
    5. Velika I. Dragieva & Tuan Phung-Duc, 2020. "A finite-source M/G/1 retrial queue with outgoing calls," Annals of Operations Research, Springer, vol. 293(1), pages 101-121, October.

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