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The contingent impacts of dynamic service innovation capabilities on firm performance

Author

Listed:
  • Jun Zhan

    (Shanghai Maritime University
    Fujian Jiangxia University
    Yunnan Normal University)

  • Shun Zhang

    (Shanghai Maritime University
    Cisco Systems (China) Research & Development Co., Ltd)

  • Silvana Trimi

    (University of Nebraska – Lincoln)

Abstract

This paper analyzes the impact of dynamic service innovation capabilities (DSICs) on organizational performance of service enterprises based on firms’ external and internal contingencies. The study is based on the data from 676 small and medium business-to-business service firms in China. The results revealed significant positive effects of DSICs on firms’ financial and market performance, while confirming that the performance effect of DSICs is contingent on organizational structure and competitive intensity. The study results provide valuable insights to both researchers in the service innovation field and practicing managers who make strategic decisions on allocating resources for sustainable growth of service firms.

Suggested Citation

  • Jun Zhan & Shun Zhang & Silvana Trimi, 2023. "The contingent impacts of dynamic service innovation capabilities on firm performance," Service Business, Springer;Pan-Pacific Business Association, vol. 17(4), pages 819-849, December.
    • Handle: RePEc:spr:svcbiz:v:17:y:2023:i:4:d:10.1007_s11628-023-00546-8
    DOI: 10.1007/s11628-023-00546-8
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