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The quality of municipal service: Concept, measure and results

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  • Doh Shin

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  • Doh Shin, 1977. "The quality of municipal service: Concept, measure and results," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 4(1), pages 207-229, January.
    • Handle: RePEc:spr:soinre:v:4:y:1977:i:1:p:207-229
    DOI: 10.1007/BF00353131
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    References listed on IDEAS

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    1. Ostrom, Elinor, 1973. "On the meaning and measurement of output and efficiency in the provision of urban police services," Journal of Criminal Justice, Elsevier, vol. 1(2), pages 93-111.
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    Cited by:

    1. Gregg G. Van Ryzin, 2004. "Expectations, performance, and citizen satisfaction with urban services," Journal of Policy Analysis and Management, John Wiley & Sons, Ltd., vol. 23(3), pages 433-448.

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