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Using Photovoice to Explore Patient Perceptions of Patient-Centered Care in the Veterans Affairs Health Care System

Author

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  • Salva Balbale
  • Megan Morris
  • Sherri LaVela

Abstract

This study contributes to the growing knowledge base around patient views and preferences regarding their care, care quality, and environments of care. Factors that shaped patient-centered care perceptions and the patient experience included communication with providers and staff, décor and signage, accessibility and transportation, programs and services offered, and informational resources. Our findings may be integrated into system redesign innovations and care design strategies that embody what is most meaningful to patients. Copyright Springer International Publishing Switzerland (outside the USA) 2014

Suggested Citation

  • Salva Balbale & Megan Morris & Sherri LaVela, 2014. "Using Photovoice to Explore Patient Perceptions of Patient-Centered Care in the Veterans Affairs Health Care System," The Patient: Patient-Centered Outcomes Research, Springer;International Academy of Health Preference Research, vol. 7(2), pages 187-195, June.
    • Handle: RePEc:spr:patien:v:7:y:2014:i:2:p:187-195
    DOI: 10.1007/s40271-014-0044-5
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