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Evaluation of organizational structure through cluster validation analysis of email communications

Author

Listed:
  • Veselka Boeva

    (Blekinge Institute of Technology)

  • Lars Lundberg

    (Blekinge Institute of Technology)

  • Sai M. Harsha Kota

    (Blekinge Institute of Technology)

  • Lars Sköld

    (Telenor, Sverige)

Abstract

In this work, we apply cluster validation measures for analyzing email communications at an organizational level of a company. This analysis can be used to evaluate the company structure and to produce further recommendations for structural improvements. Our evaluations, based on data in the forms of email logs and organizational structure for a large European telecommunication company, show that cluster validation techniques can be useful tools for assessing the organizational structure using objective analysis of internal email communications, and for simulating and studying different reorganization scenarios.

Suggested Citation

  • Veselka Boeva & Lars Lundberg & Sai M. Harsha Kota & Lars Sköld, 2018. "Evaluation of organizational structure through cluster validation analysis of email communications," Journal of Computational Social Science, Springer, vol. 1(2), pages 327-347, September.
    • Handle: RePEc:spr:jcsosc:v:1:y:2018:i:2:d:10.1007_s42001-018-0022-0
    DOI: 10.1007/s42001-018-0022-0
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