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A Tale of Two Cities: Case Studies of Group Support Systems Transition

Author

Listed:
  • Andrés B. Agres

    (Delft University of Technology)

  • Gert-Jan Vreede

    (Delft University of Technology
    College of Information Science & Technology, University of Nebraska at Omaha)

  • Robert O. Briggs

    (Delft University of Technology
    University of Alaska at Fairbanks)

Abstract

Research shows that, under certain circumstances, people using GSS can be substantially more productive than people who do not. However GSS has been slow to transition into the workplace. This paper argues that the Technology Transition Model (TTM) may be a useful way to explain this seeming paradox. The paper presents a case study of GSS transition in two organizations – one where a self-sustaining and growing community of users emerged, and one where it did not. Following TTM, it explores the frequency with which users perceived cognitive, economic, affective, political, social, and physical value from using the system. Comparison of the cases reveals differences in perceptions of value along several of these dimensions that are consistent with TTM. The findings suggest the model may be a useful way to explain the transition of collaboration technology, but more research will be required to test the model more rigorously.

Suggested Citation

  • Andrés B. Agres & Gert-Jan Vreede & Robert O. Briggs, 2005. "A Tale of Two Cities: Case Studies of Group Support Systems Transition," Group Decision and Negotiation, Springer, vol. 14(4), pages 267-284, July.
    • Handle: RePEc:spr:grdene:v:14:y:2005:i:4:d:10.1007_s10726-005-0315-6
    DOI: 10.1007/s10726-005-0315-6
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    References listed on IDEAS

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    1. Wanda J. Orlikowski, 2000. "Using Technology and Constituting Structures: A Practice Lens for Studying Technology in Organizations," Organization Science, INFORMS, vol. 11(4), pages 404-428, August.
    2. Gary C. Moore & Izak Benbasat, 1991. "Development of an Instrument to Measure the Perceptions of Adopting an Information Technology Innovation," Information Systems Research, INFORMS, vol. 2(3), pages 192-222, September.
    3. Wanda J. Orlikowski, 1992. "The Duality of Technology: Rethinking the Concept of Technology in Organizations," Organization Science, INFORMS, vol. 3(3), pages 398-427, August.
    Full references (including those not matched with items on IDEAS)

    Citations

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    Cited by:

    1. Gwendolyn L. Kolfschoten & Gert-Jan Vreede & Leah R. Pietron, 2011. "A Training Approach for the Transition of Repeatable Collaboration Processes to Practitioners," Group Decision and Negotiation, Springer, vol. 20(3), pages 347-371, May.
    2. Fran Ackermann & Colin Eden, 2011. "Negotiation in Strategy Making Teams: Group Support Systems and the Process of Cognitive Change," Group Decision and Negotiation, Springer, vol. 20(3), pages 293-314, May.
    3. Bruce A. Reinig & Gert-Jan Vreede & Robert O. Briggs, 2017. "An Investigation of the Yield Shift Theory of Satisfaction Using Field Data from the United States and the Netherlands," Group Decision and Negotiation, Springer, vol. 26(5), pages 973-996, September.
    4. Fran Ackermann & Colin Eden & Igor Pyrko, 2016. "Accelerated Multi-Organization Conflict Resolution," Group Decision and Negotiation, Springer, vol. 25(5), pages 901-922, September.
    5. David Kocsis & Triparna Vreede & Abdulrahman Alothaim, 2022. "Happy to Continue: Satisfaction, Commitment, and Persistence to Use Technology-Supported Collaborative Work Practices," Group Decision and Negotiation, Springer, vol. 31(6), pages 1235-1262, December.

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