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Practical Aspects of Medical Institution Reorganization and Implementation of the Process of Handling a Foreign Patient on the Basis of Own Experience at Medical Travel Partner

Author

Listed:
  • Magdalena Rutkowska

    (Medical Travel Partner)

  • Jozef Haczynski

    (Uniwersytet Warszawski, Wydzial Zarzadzania)

Abstract

Medical tourism is becoming a new trend in the Polish health care system. The dynamic changes in the market for this type of tourism services are compounded by a variety of economic factors as well as social or cultural transformations and the advancement of medicine and the possibilities of treating various medical conditions offered in foreign institutions. A clinic seeking success in the medical tourism market should define and implement care standards appropriate for patients from abroad and constantly improve their quality. The paper presents practical recommendations on how to reorganize a medical facility that wants to grow in the medical tourism market and effectively attract a foreign patient. This paper present particular stages of the patients flow in a medical center.

Suggested Citation

  • Magdalena Rutkowska & Jozef Haczynski, 2017. "Practical Aspects of Medical Institution Reorganization and Implementation of the Process of Handling a Foreign Patient on the Basis of Own Experience at Medical Travel Partner," Problemy Zarzadzania, University of Warsaw, Faculty of Management, vol. 15(69), pages 175-185.
    • Handle: RePEc:sgm:pzwzuw:v:15:i:69:y:2017:p:175-185
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    File URL: https://pz.wz.uw.edu.pl/resources/html/article/details?id=170089
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    More about this item

    Keywords

    medical tourism; foreign patient service;

    JEL classification:

    • I15 - Health, Education, and Welfare - - Health - - - Health and Economic Development
    • I19 - Health, Education, and Welfare - - Health - - - Other

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