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The demands and challenges of being a retail store manager: ‘Handcuffed to the front doors’

Author

Listed:
  • Andrew Smith

    (University of Bradford, UK)

  • Fiona Elliott

    (RetailCom)

Abstract

This article presents a vivid account of the day to day reality of a female manager in a busy UK city centre food retail store. Insights into some of the transformations in retail work are illuminated, namely restricted store budgets, lean staffing and a long-hours culture. The combination of these factors has resulted in increasing workplace demands and time pressures, with health and well-being consequences. This unique account enhances understandings of the twin challenges for managers in attempting to accommodate work-life balance for their staff and themselves personally. Despite these workplace pressures, the narrative is peppered with instances of practical and emotional concern and support.

Suggested Citation

  • Andrew Smith & Fiona Elliott, 2012. "The demands and challenges of being a retail store manager: ‘Handcuffed to the front doors’," Work, Employment & Society, British Sociological Association, vol. 26(4), pages 676-684, August.
    • Handle: RePEc:sae:woemps:v:26:y:2012:i:4:p:676-684
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    Cited by:

    1. Simeon Coleman Author name: Vitor Leone, 2013. "Is it good to share? Debating patterns in availability and use of job share," NBS Discussion Papers in Economics 2013/01, Economics, Nottingham Business School, Nottingham Trent University.

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