IDEAS home Printed from https://ideas.repec.org/a/sae/sajbmc/v4y2015i2p262-273.html
   My bibliography  Save this article

Crafting Organizational Culture: ‘Getting the Boss to Work for You’

Author

Listed:
  • Basil K.C. Chen
  • Michael R. Manning

Abstract

This case study explores the organizational culture of a privately held company, Service Express, Inc. (SEI), headquartered in Grand Rapids, Michigan, USA, providing customers with onsite data maintenance service for mission-critical servers. As of January 2013, it had 250 employees located in 24 regional offices in the Midwest and Southeast, generating revenues of around $50 million. SEI’s vision is to help its employees achieve their personal, professional and financial goals. The company takes the position that culture drives performance; in particular, the case details how SEI crafts its culture for a superior organizational performance; it explores various aspects (e.g., service-centric focus, servant leadership) that drive this organization’s culture. It draws reader’s attention to the notion that organizational performance (including profit) is a lagging indicator, while organizational culture is the leading indicator of organizational success.

Suggested Citation

  • Basil K.C. Chen & Michael R. Manning, 2015. "Crafting Organizational Culture: ‘Getting the Boss to Work for You’," South Asian Journal of Business and Management Cases, , vol. 4(2), pages 262-273, December.
    • Handle: RePEc:sae:sajbmc:v:4:y:2015:i:2:p:262-273
    DOI: 10.1177/2277977915596270
    as

    Download full text from publisher

    File URL: https://journals.sagepub.com/doi/10.1177/2277977915596270
    Download Restriction: no
    File URL: https://libkey.io/10.1177/2277977915596270?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:sae:sajbmc:v:4:y:2015:i:2:p:262-273. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: SAGE Publications (email available below). General contact details of provider: .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.