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The Empty Chair Appointment

Author

Listed:
  • Jody Long
  • Ken Sakauye
  • Khaja Chisty
  • John Upton

Abstract

The objective was to test an intervention to reduce failed rates for psychiatric appointments. We collected data for this study of the characteristics of patients who missed appointments from March 2011 through September 2012. A phone triage assessment intervention was implemented to address chronic first-time failed attendance appointments ( N = 78). The main reason for failed appointments was transportation difficulties. The first-time appointment show rate increased after implementing an assessment intervention. Phone assessment intervention was practical and may improve nonattendance for psychiatric appointments. The discussion reflects speculations about causes and possible measures to make services more accessible.

Suggested Citation

  • Jody Long & Ken Sakauye & Khaja Chisty & John Upton, 2016. "The Empty Chair Appointment," SAGE Open, , vol. 6(1), pages 21582440156, January.
    • Handle: RePEc:sae:sagope:v:6:y:2016:i:1:p:2158244015625094
    DOI: 10.1177/2158244015625094
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