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Quality Assessment In Urban Public Transport

Author

Listed:
  • Vasile DRAGU

    (University Politehnica of Bucharest, Splaiul Independentei 313, Bucuresti, Romania)

  • Eugenia Alina ROMAN

    (University Politehnica of Bucharest, Splaiul Independentei 313, Bucuresti, Romania)

  • Vlad C?t?lin ROMAN

    (University Politehnica of Bucharest, Splaiul Independentei 313, Bucuresti, Romania)

Abstract

The performance of a transport service is measured by its quality attribute, which is the most synthetic and comprehensive indicator. However, it is difficult to identify this service quality attribute because it involves the various customer perceptions and it may be influenced by the passengers’ preferences or by the travel behavior corresponding to a certain social category. The modal split of passenger transport is also influenced by the quality of supplied services which establishes a market share for the transport mode analyzed, in this case the urban public transport. The present paper aims to identify specific indicators for assessing the quality of urban public transport services, and to characterize the performance of the transport supply. It is well-known that a quality service guarantees the success of a public transport operator, with direct implications on user behavior. A case study was carried out, highlighting the compliance of the public transport operator in Bucharest with the traffic program, and an indicator of travel time accuracy was established. Conclusions are formulated in order to improve service quality and, in this way, to increase the attractiveness of urban public transport and the quality of life.

Suggested Citation

  • Vasile DRAGU & Eugenia Alina ROMAN & Vlad C?t?lin ROMAN, 2013. "Quality Assessment In Urban Public Transport," Theoretical and Empirical Researches in Urban Management, Research Centre in Public Administration and Public Services, Bucharest, Romania, vol. 8(3), pages 32-43, August.
    • Handle: RePEc:rom:terumm:v:8:y:2013:i:3:p:32-43
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    Cited by:

    1. Gang Lin & Shaoli Wang & Conghua Lin & Linshan Bu & Honglei Xu, 2021. "Evaluating Performance of Public Transport Networks by Using Public Transport Criteria Matrix Analytic Hierarchy Process Models—Case Study of Stonnington, Bayswater, and Cockburn Public Transport Netw," Sustainability, MDPI, vol. 13(12), pages 1-17, June.

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