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Leaders and Managers Styles towards Employee Centricity: A Study of Hospitality Industry in United Arab Emirates

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  • Kristelle Marjori Matira
  • Olawumi Dele Awolusi

Abstract

Different styles of leadership have emerged within different studies and have been proven in different ways throughout the years. Aim of this study was to identify the effect of leadership styles towards employee centricity within the Hospitality Industry in UAE. Study’s conceptualization was derived from Burns (1978) theory on circulating the influences, inspirations, motivations, encouragements and consideration where behaviors such empathy, optimism, enthusiasm and openness are nurtured. Multiple regression analysis was applied to understand the influence of the analytical variables and target variable (employee centricity). Total 172 responses from different hotels were collected using survey questionnaires. Mixed method then was used to validate attributes from different parties to provide deeper insights of the given problem. Findings, based on the research data and as validated by the regression results, therefore revealed that employees, centricity greatly influenced the level of the employee satisfaction and motivation within the industry of study. Lack of trust, respect, engagement and motivation soars the big picture. Due to different aspect of responsibilities leaders and managers are entitled with, not every employee is given the proper attention and leniency over their issues. Research concluded that managers and leaders are great influence to employees which builds employee centricity as a whole. Consequently, employee centricity has to consider a bigger factor reclined from different characteristics of a manager’s responsibilities, relationship and provisions. This is found out to incorporate factors, like purpose and autonomy, rewards, recognition, development and growth that may encourage employees to work effectively and efficiently.

Suggested Citation

  • Kristelle Marjori Matira & Olawumi Dele Awolusi, 2020. "Leaders and Managers Styles towards Employee Centricity: A Study of Hospitality Industry in United Arab Emirates," Information Management and Business Review, AMH International, vol. 12(1), pages 1-21.
    • Handle: RePEc:rnd:arimbr:v:12:y:2020:i:1:p:1-21
    DOI: 10.22610/imbr.v12i1(I).2891
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    References listed on IDEAS

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    1. Nnamdi Asika & Olawumi Dele Awolusi, 2013. "Modelling critical success factors of business process reengineering and business performance of Nigerian oil and gas companies," International Journal of Services and Operations Management, Inderscience Enterprises Ltd, vol. 15(1), pages 28-43.
    2. Olawumi Dele Awolusi & Olusegun Sulaiman Atiku, 2019. "Business Process Re-Engineering and Profitability in the Nigerian Oil and Gas Industry: The Mediating Influence of Operational Performance," Information Management and Business Review, AMH International, vol. 11(3), pages 13-26.
    3. Olawumi D. Awolusi & Josue Mbonigaba & Christian K. Tipoy, 2018. "Mineral resources endowment and economic growth in Southern African countries," International Journal of Diplomacy and Economy, Inderscience Enterprises Ltd, vol. 4(1), pages 59-79.
    4. Justin A. Irving & Julie Berndt, 2017. "Leader Purposefulness within Servant Leadership: Examining the Effect of Servant Leadership, Leader Follower-Focus, Leader Goal-Orientation, and Leader Purposefulness in a Large U.S. Healthcare Organi," Administrative Sciences, MDPI, vol. 7(2), pages 1-20, May.
    5. Olawumi Dele Awolusi, 2013. "The effects of total quality management on customer service management in the Nigerian banking industry: an empirical analysis," International Journal of Management and Network Economics, Inderscience Enterprises Ltd, vol. 3(1), pages 57-77.
    6. Muhammad Fiaz & Qin Su & Ikram Amir & Aruba Saqib, 2017. "Leadership styles and employees’ motivation: Perspective from an emerging economy," Journal of Developing Areas, Tennessee State University, College of Business, vol. 51(4), pages 143-156, October-D.
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    1. Adegboyega Olayisade & Olawumi D Awolusi, 2021. "The Effect of Leadership Styles on Employee’s Productivity in the Nigerian Oil and Gas Industry," Information Management and Business Review, AMH International, vol. 13(1), pages 47-64.
    2. Uchenna Aduaka & Olawumi Dele Awolusi, 2020. "Electronic Banking and Profitability in the Nigerian Banking Industry," Information Management and Business Review, AMH International, vol. 12(2), pages 20-37.
    3. Farium Kautsiro & Prof. Olawumi D Awolusi, 2020. "Loyalty programs for the passenger transportation industry: a study of Zimbabwean Companies," Journal of Education and Vocational Research, AMH International, vol. 11(1), pages 5-22.
    4. Gbemisola A Daramola & Olawumi Dele Awolusi, 2021. "Competencies and Development Needs of Physician Managers in Nigeria: A Case Study of selected hospitals in Ibadan City, Oyo State," Journal of Social and Development Sciences, AMH International, vol. 12(2), pages 1-19.

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