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Designing a digital workplace: Introducing complementary smart work elements

Author

Listed:
  • Jensen, Tina Blegind

    (Copenhagen Business School)

  • Stein, Mari-Klara

    (Copenhagen Business School)

Abstract

Organizations are taking advantage of new technology to change the way they work in response to the increasing complexity and unpredictability of the business environment. Simply adopting new technology is not, however, enough to ensure the success of a digital workplace design. The technology itself is just one of four key elements that are vital to designing “smart” digital workplaces. The others are the workforce, new ways of working (NWW), and leadership. All four must be considered in terms of the overarching goal the organization is aiming to achieve with its digital workplace transformation. It is crucial to identify the current situation pertaining to each element and any changes required to bring about the desired transformation. Moreover, the four elements are not independent, but interact in various and sometimes unexpected ways; hence, successful digital workplace design must take into account the complementarities between the different elements and adapt accordingly.

Suggested Citation

  • Jensen, Tina Blegind & Stein, Mari-Klara, 2021. "Designing a digital workplace: Introducing complementary smart work elements," Journal of Financial Transformation, Capco Institute, vol. 52, pages 42-53.
    • Handle: RePEc:ris:jofitr:1656
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    Cited by:

    1. Valentin Zieglmeier & Maren Gierlich-Joas & Alexander Pretschner, 2022. "Increasing Employees' Willingness to Share: Introducing Appeal Strategies for People Analytics," Papers 2209.05387, arXiv.org.

    More about this item

    Keywords

    digital workplace; smart work; complementarities;
    All these keywords.

    JEL classification:

    • O33 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Technological Change: Choices and Consequences; Diffusion Processes

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