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Training and development as a tool for improving basic service delivery; the case of a selected municipality

Author

Listed:
  • Mpofu, Mthokozisi

    (University of Fort Hare)

  • Kendrick Hlatywayo, Clifford

    (University of Fort Hare)

Abstract

Municipal employees have come under fire for poor performance and conduct in their work as some engage in corruption and others are not qualified enough to discharge their duties to the required levels. Employee training and development has become one of the key aspects in improving employee performance in organisations, thus leading to improved organizational performance and growth. The study investigated the relationship between the quality of employee training and development on service delivery in a selected municipality with data collected from 150 employees. The results indicated the need for effective employee training and development systems and processes to achieve improved employee performance thus improved provision of basic services to the communities

Suggested Citation

  • Mpofu, Mthokozisi & Kendrick Hlatywayo, Clifford, 2015. "Training and development as a tool for improving basic service delivery; the case of a selected municipality," Journal of Economics, Finance and Administrative Science, Universidad ESAN, vol. 20(39), pages 133-136.
    • Handle: RePEc:ris:joefas:0091
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    Citations

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    Cited by:

    1. Omoruyi O & Chinomona E, 2016. "Modeling the Factors that Influence Employee Attitude and Service Delivery Behavior among Higher Education Professionals," Journal of Economics and Behavioral Studies, AMH International, vol. 8(5), pages 146-158.
    2. Citra Putri Nurani & Noermijati Noermijati & Rofiaty Rofiaty, 2020. "The Impact of training on front liners performance: Moderating effect of job satisfaction," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 9(5), pages 172-178, September.
    3. Modjadji Charlotte Msindwana & Collins C. Ngwakwe, 2022. "Internal Audit Effectiveness and Financial Accountability in the Provincial Treasuries of South Africa," International Journal of Economics and Financial Issues, Econjournals, vol. 12(3), pages 86-96, May.
    4. Jana Cocuľova, 2020. "Comparison of the Talent Management Implementation in Slovak Companies," Journal of Applied Management and Investments, Department of Business Administration and Corporate Security, International Humanitarian University, vol. 9(3), pages 112-119, September.
    5. Gildas Moukouyou-Kouaka & Olawumi Dele Awolusi, 2020. "Factors Affecting the Performance of Public Sector Practitioners in the Republic of Congo," Information Management and Business Review, AMH International, vol. 12(2), pages 42-61.
    6. Abdijabbar Ismail Nor, 2023. "Improving Employee Performance and Public Service Delivery through Training and Development: Case of Civil Service of Federal Government of Somalia," International Journal of Business and Management, Canadian Center of Science and Education, vol. 18(2), pages 145-145, June.
    7. Muhammad Umar Bello & David Martin @ Daud Juanil & Rozilah Kasim, 2017. "Municipal Awareness as an Integral Part for Enhancing Citizen Satisfaction of Malaysian Municipal Councils, Batu Pahat," Traektoriâ Nauki = Path of Science, Altezoro, s.r.o. & Dialog, vol. 3(7(24)), pages 2.1-2.10, July.

    More about this item

    Keywords

    Employee training and development; Service delivery;

    JEL classification:

    • G14 - Financial Economics - - General Financial Markets - - - Information and Market Efficiency; Event Studies; Insider Trading

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