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Analysis of Quality Focus Leadership on Quality Performance by Structural Equation Modelling

Author

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  • Yildiz, Bulent

    (Kastamonu University)

Abstract

In this study, the effect of quality-focused leadership on education, customer and employee relationships and quality performance was investigated. In addition, the effect of training on the customer and employee relationships has been examined. For this purpose, survey data were collected from 170 manufacturing companies operating in Gaziantep, Kahramanmaraş and Adıyaman. The data were analyzed by the structural equation model. As a result of the analysis made, it was found that the quality-focused leadership has a significant effect on training, employee relations, customer relations and quality performance positively. It was found that education significantly influenced customer relationships and employee relations positively.

Suggested Citation

  • Yildiz, Bulent, 2019. "Analysis of Quality Focus Leadership on Quality Performance by Structural Equation Modelling," Business and Economics Research Journal, Uludag University, Faculty of Economics and Administrative Sciences, vol. 10(1), pages 149-165, January.
    • Handle: RePEc:ris:buecrj:0382
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    More about this item

    Keywords

    Quality-Focused Leadership; Training; Customer and Employee Relationships; Quality Performance;
    All these keywords.

    JEL classification:

    • C12 - Mathematical and Quantitative Methods - - Econometric and Statistical Methods and Methodology: General - - - Hypothesis Testing: General
    • C13 - Mathematical and Quantitative Methods - - Econometric and Statistical Methods and Methodology: General - - - Estimation: General
    • C83 - Mathematical and Quantitative Methods - - Data Collection and Data Estimation Methodology; Computer Programs - - - Survey Methods; Sampling Methods
    • M10 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - General
    • M11 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Production Management

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