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Six Sigma and Implementations of Six Sigma in Finance Sector

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  • Senol, Gokhan

    ()
    (Uludağ Üniversitesi,)

  • Anbar, Adem

    ()
    (Uludağ Üniversitesi,)

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    Abstract

    Quality is a one of the critical factors for achieving competitive advantage. Six sigma approach is a business strategy which usage has increased gradually in last years for quality improvement initiative. Although six sigma established by a manufacturing firm and it has been successfully implemented in many manufacturing firms, service firms have began to use six sigma for reducing cost, enhanced quality of service, increasing customer satisfaction and profitability. In this paper, six sigma was examined in a view of finance sector and applications of six sigma within the finance sector were evaluated.

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    Bibliographic Info

    Article provided by Uludag University, Faculty of Economics and Administrative Sciences in its journal Business and Economics Research Journal.

    Volume (Year): 1 (2010)
    Issue (Month): 2 (April)
    Pages: 73

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    Handle: RePEc:ris:buecrj:0022

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    Keywords: Quality; Six sigma; Service sector; Finance sector; Six sigma applications in finance sector;

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