IDEAS home Printed from https://ideas.repec.org/a/ris/asbure/0075.html
   My bibliography  Save this article

Testing of Banking Services in Bangladesh: A Study on Prime Bank Limited Rangpur Branch

Author

Listed:
  • Hossain, Md. Zahid

    (Begum Rokeya University)

  • Quddus, Md. Tareque

    (Asian University of Bangladesh)

Abstract

Customer satisfaction is asset .At present clients are so much conscious and sensitive about the services what they receive. The study focused on testing of banking services in Bangladesh to know the gap between customer expectation and customer satisfaction. Findings of the study clearly suggest that clients are overall satisfied, and their attitude is very positive towards Prime Bank Limited Rangpur Branch. It also shows that they are not delighted with existing services. The study recommends putting more attention for the services, providing something new to the customers to gain competitive advantage and have an impact for a long time and help developing the sector with a fair competitive environment.

Suggested Citation

  • Hossain, Md. Zahid & Quddus, Md. Tareque, 2015. "Testing of Banking Services in Bangladesh: A Study on Prime Bank Limited Rangpur Branch," Asian Business Review, Asian Business Consortium, vol. 5(2), pages 50-53.
    • Handle: RePEc:ris:asbure:0075
    as

    Download full text from publisher

    File URL: https://abc.us.org/ojs/index.php/abr/article/view/53
    File Function: Full text
    Download Restriction: no
    ---><---

    More about this item

    Keywords

    services; bank; service quality; customer satisfaction; empirical;
    All these keywords.

    JEL classification:

    • G21 - Financial Economics - - Financial Institutions and Services - - - Banks; Other Depository Institutions; Micro Finance Institutions; Mortgages

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ris:asbure:0075. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Alim Al Ayub Ahmed (email available below). General contact details of provider: https://abc.us.org/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.