Advanced Search
MyIDEAS: Login

An Evaluation on Effects of Total Quality Applications in Customer Relations Management on Sustainable Global Competition

Contents:

Author Info

  • Pınar Altiok Gürel

    (Faculty of Economics and Administrative Sciences, Beykent University. Turkey)

Registered author(s):

    Abstract

    The concept of globalization inherently necessitated knowing management technics that could adapt to fast changes. Assuming all other financial aspects are almost equal for companies, the only factor “that can create difference†within the global competition environment is “the human factorâ€. It draws attention in the way that among companies who set out with the same technical equipment, the companies who are successful in customer relations are able to render the global competition sustainable through approaches that are based on the human factor. In this area, the constructive influences of total quality management on the human, which is the main source that can manage information and turn it into speed and strength, positively reflect on companies and translate into advantages. Placing human at the center of the business, these approaches add new dimensions to changes and developments that will create differences in the global market in line with the versatile structure of business management and contribute to earnings that support economic growth

    Download Info

    If you experience problems downloading a file, check if you have the proper application to view it first. In case of further problems read the IDEAS help page. Note that these files are not on the IDEAS site. Please be patient as the files may be large.
    File URL: http://www.ssbfnet.com/ojs/index.php/ijrbs/article/view/264/155/264-702-1-PB.pdf
    Download Restriction: no

    File URL: http://www.ssbfnet.com/ojs/index.php/ijrbs/article/view/264/155
    Download Restriction: no

    Bibliographic Info

    Article provided by Society for the Study of Business & Finance in its journal International Journal of Research in Business and Social Science.

    Volume (Year): 3 (2014)
    Issue (Month): 1 (January)
    Pages: 35-62

    as in new window
    Handle: RePEc:rbs:ijbrss:v:3:y:2014:i:1:p:35-62

    Contact details of provider:
    Postal: Beylikduzu Yerleskesi Beykent, Buyukcekmece-Istanbul, Turkey
    Phone: +90 – 444-1-997 / (5307 or 5482)
    Fax: +90 0212 867 55 66
    Email:
    Web page: http://www.ssbfnet.com/
    More information through EDIRC

    Related research

    Keywords: Total Quality Management; Customer Relations Management; Sustainable Competition; Globalization;

    References

    No references listed on IDEAS
    You can help add them by filling out this form.

    Citations

    Lists

    This item is not listed on Wikipedia, on a reading list or among the top items on IDEAS.

    Statistics

    Access and download statistics

    Corrections

    When requesting a correction, please mention this item's handle: RePEc:rbs:ijbrss:v:3:y:2014:i:1:p:35-62. See general information about how to correct material in RePEc.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Senol Emir).

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If references are entirely missing, you can add them using this form.

    If the full references list an item that is present in RePEc, but the system did not link to it, you can help with this form.

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your profile, as there may be some citations waiting for confirmation.

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.