Conflict – The Source Of Progress Or Regress In Modern Organizations?

Within an organization, the system of relations is based on collaboration, but also on conflict. While cooperation conditions the existence of the organization as a system, conflict ensures the dynamics of the system, but it can also be a source of progress. Conflict management within an organization is a current issue, primarily in the practical activity, but also on a theoretical level, with a view to finding solutions. Research has shown that managers spend between 20 and 50 % of their time trying to handle conflicts within the organization. In an organization there are people and groups that compete for influence and resources, there are differences of opinion, different interests and values, there are conflicts of priorities and goals. Thus, the concern is in what way does the conflict have positive effects and if the competition that it generates is a favourable element or not. The acceptance from the part of the manager of the reality according to which conflict is an inevitable presence in any organization represents an essential premise for its settlement, even for its transformation in a potential source for the development of the business.