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De la contingence des normes : les effets inattendus de l'ISO 9000 dans une «entreprise experte»

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  • Raffi Duymedjian

Abstract

[fre] Cet article se construit à partir d'un point de vue particulier sur les normes ISO 9000 : celui qui, sous l'angle cognitif, nous les fait voir comme des instruments de gestion de l'expérience et de la connaissance organisationnelle. Il souhaite à partir de cette position et de l'exemple d'une « entreprise experte », montrer les difficultés qu'elles ont à affirmer leur universalité quand elles se heurtent à des formes d'organisation qualifiées d'innovantes. [eng] This article considers the ISO 9000 from a particular point of view, i.e. as methods for managing experience and organizational knowledge. From this position, we try to show that they come up against difficulties which question their universality, especially when applied in some kind of innovative organizations. We'll take the example of what we call an « expert firm » to describe some of the problems they have to cope with.

Suggested Citation

  • Raffi Duymedjian, 1996. "De la contingence des normes : les effets inattendus de l'ISO 9000 dans une «entreprise experte»," Revue d'Économie Industrielle, Programme National Persée, vol. 75(1), pages 95-111.
    • Handle: RePEc:prs:recind:rei_0154-3229_1996_num_75_1_1608
    DOI: 10.3406/rei.1996.1608
    Note: DOI:10.3406/rei.1996.1608
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    Cited by:

    1. Anne Maurand-Valet & Lucile Pedra, 2007. "Une Approche Empirique De La Clarification Et De L'Integration Organisationnelles Generees Par L'Analyse Des Processus," Post-Print halshs-00534774, HAL.

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