IDEAS home Printed from https://ideas.repec.org/a/prf/journl/v7y2013i2p145-159.html
   My bibliography  Save this article

Quality Management in Public Sector: Perspectives of Common Assessment Framework Model in the European Union

Author

Listed:
  • Iveta Vrabková

    (VŠB-Technical University of Ostrava)

Abstract

The paper deals with a particular quality management problems of the public sector. Organisations implement quality management by means of specific models and tools within the Total Quality Management concept. Common Assessment Framework represents one of these public sector models. The purpose of the paper deals with origin, growth and application within the member countries of the European Union. The aim is to evaluate perspectives of the Common Assessment Framework within the public sector of EU countries, mainly aspects such as conditions and structure of the Common Assessment Framework Users in 2008 and 2012. Evaluation of the Common Assessment Framework Users conditions results from CAF Resource Centre. In the paper, growth of the number of the Common Assessment Framework Users in the European countries in 2008 and 2012 is assessed. Further, the paper deals with evaluation of launching the Common Assessment Framework in the specified countries of the European Union and its Users structure within the specified public sector spheres. Results of the evaluation clearly indicate the high potential of the Common Assessment Framework as a tool Total Quality Management in Public Administration, as well as in other areas of the public sector in EU countries.

Suggested Citation

  • Iveta Vrabková, 2013. "Quality Management in Public Sector: Perspectives of Common Assessment Framework Model in the European Union," ACTA VSFS, University of Finance and Administration, vol. 7(2), pages 145-159.
    • Handle: RePEc:prf:journl:v:7:y:2013:i:2:p:145-159
    as

    Download full text from publisher

    File URL: https://www.vsfs.cz/periodika/acta-2013-2-04.pdf
    Download Restriction: no
    ---><---

    More about this item

    Keywords

    CAF Users; EU states; model Common Assessment Framework; public sector; Total Quality Management;
    All these keywords.

    JEL classification:

    • H50 - Public Economics - - National Government Expenditures and Related Policies - - - General
    • H70 - Public Economics - - State and Local Government; Intergovernmental Relations - - - General

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:prf:journl:v:7:y:2013:i:2:p:145-159. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Magdalena Šebková (email available below). General contact details of provider: https://edirc.repec.org/data/vsfspcz.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.