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Management Of Factors Affecting Quality Of Processes In Construction Enterprises

Author

Listed:
  • Agnieszka Czajkowska

    (Kielce University of Technology)

  • Marta Kad³ubek

    (Czestochowa University of Technology)

Abstract

Construction is a sector where final effect too rarely meets expectations of investors in terms of quality. Using tools of quality management in this sector remains not much popular and does not have many enthusiasts. This approach results from specific construction activities that are characterized by the lack of repeatable results, which causes that using tools and principles of TQM is much more difficult than in production enterprises. Continual improvement is the only way to improve competitiveness of an enterprise and to satisfy customers. One of the principles of Total Quality Management (TQM) is process approach. The paper aim is indication and analysis of basic, auxiliary and service processes in construction services in order to improve quality of these processes. Area of factors that affect quality of construction was analysed in four areas: project quality, quality of subjects of labour, quality of means of labour and product quality. Based on the analysis of determinants of quality of construction services, a model of process approach was developed for the enterprises in this sector. The paper identifies the factors which most substantially reduce quality of construction processes: improper build quality (33.11%) and irregularities in the construction project (24.9%).

Suggested Citation

  • Agnieszka Czajkowska & Marta Kad³ubek, 2015. "Management Of Factors Affecting Quality Of Processes In Construction Enterprises," Polish Journal of Management Studies, Czestochowa Technical University, Department of Management, vol. 11(1), pages 28-38, June.
    • Handle: RePEc:pcz:journl:v:11:y:2015:i:1:p:28-38
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    References listed on IDEAS

    as
    1. Janusz K. Grabara & Sebastian Kot, 2009. "Theoretical Frames For Designing Reverse Logistics Processes," Review of General Management, Spiru Haret University, Faculty of Management Brasov, vol. 9(1), pages 55-61, Ianuary.
    2. Joanna Tabor, 2014. "Maintenance Management And Occupational Safety In Manufacturing Organizations," Polish Journal of Management Studies, Czestochowa Technical University, Department of Management, vol. 10(2), pages 225-235, December.
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    Cited by:

    1. Krzysztof Dziekoñski, 2016. "Application Of Classification Trees For Comparative Analysis Of Construction Project Manager’S Competencies," Polish Journal of Management Studies, Czestochowa Technical University, Department of Management, vol. 14(2), pages 40-50, December.
    2. Mohamed Essam Shaawat & Saleh Mohammed Saed Alqahtani & Altayeb Qasem & Rehan Jamil & Abdulaziz S. Almohassen & Umaru Mohammed Bongwirnso, 2023. "A Performance Quality Index to Assess Professional Conduct of Contractors at Sustainable Construction Projects in Saudi Arabia," Sustainability, MDPI, vol. 15(9), pages 1-11, May.

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