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The Success Factors for Integrating Business Process Reengineering and Total Quality Management

Author

Listed:
  • Andrei Serban

    (The Bucharest University of Economic Studies)

Abstract

In this paper the author analyze two concepts commonly used in our days in the management of organizations in Romania: total quality management (TQM) and business process reengineering (BPR). Ensuring high performance of Romanian economy and organizations is not possible without a radical change in public and private companies in Romania. With this research paper the researcher try to consolidate the ample literature on integrating BPR and TQM in companies from the private and public sector. In addition, the author determine the relevant success factors of BPR-TQM integration.

Suggested Citation

  • Andrei Serban, 2015. "The Success Factors for Integrating Business Process Reengineering and Total Quality Management," Ovidius University Annals, Economic Sciences Series, Ovidius University of Constantza, Faculty of Economic Sciences, vol. 0(2), pages 354-359, May.
    • Handle: RePEc:ovi:oviste:v:xv:y:2015:i:2:p:354-359
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    File URL: http://stec.univ-ovidius.ro/html/anale/RO/2015/i2/ANALE%20vol%2015%20issue_2_2015_site.pdf
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    More about this item

    Keywords

    Business Process Reengineering; Quality Management; integration; performance;
    All these keywords.

    JEL classification:

    • M10 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - General
    • M19 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Other

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