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Assesing the Degree of Customer Satisfaction Regarding Food Services Quality in President Restaurant of Mangalia

Author

Listed:
  • Constandache Mihaela

    („Dimitrie Cantemir” Christian University of Bucharest, Faculty of Tourism and Commercial Management Constanta)

  • Nenciu Daniela Simona

    („Dimitrie Cantemir” Christian University, Faculty of Touristic and Commercial Management Constanta)

  • Condrea Elena

    („Ovidius”University of Constanta, Faculty of Economic Sciences)

Abstract

Improving quality is an essential objective of any service, in order to increase the efficiency of financial-economic activity, of competitiveness on domestic and foreign market. In the services industry, between productivity and profitability lays a close connection that can not be ignored. When consumers will realize quality differences of services offered to them, these differences will be reflected in the economic profits of enterprises providing tourist services.This work, is carried out to assess the quality of food offered by the Restaurant President of Mangalia, through SERVQUAL indicator, a special instrument of total quality management. Requirements in matters of service include quality in the perspective of its human and personal dimensions, often intangible and apparently difficult to measure, assess and quantify. However, certain elements of the service are quantifiable such as waiting time, frequency of service, number and nature of the services included in the price, etc.

Suggested Citation

  • Constandache Mihaela & Nenciu Daniela Simona & Condrea Elena, 2015. "Assesing the Degree of Customer Satisfaction Regarding Food Services Quality in President Restaurant of Mangalia," Ovidius University Annals, Economic Sciences Series, Ovidius University of Constantza, Faculty of Economic Sciences, vol. 0(1), pages 492-496, May.
    • Handle: RePEc:ovi:oviste:v:xv:y:2015:i:1:p:492-496
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    More about this item

    Keywords

    quality analysis; food services; quality improvement; customer satisfaction;
    All these keywords.

    JEL classification:

    • L83 - Industrial Organization - - Industry Studies: Services - - - Sports; Gambling; Restaurants; Recreation; Tourism

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