IDEAS home Printed from https://ideas.repec.org/a/ovi/oviste/vxviiy2017i2p300-305.html
   My bibliography  Save this article

Ensuring and Maintaining the Quality Standards in the Tourism Entreprises’ Activity

Author

Listed:
  • Platon Nicolae

    (The Academy of Economic Studies of Moldova)

Abstract

The systematic analysis of the quality of tourism services and adoption of the necessary measures are priorities of utmost importance in the current period. In order to improve the quality of products and services, a tourism enterprise needs to know how consumers perceive the quality and what quality they expect to receive from the service provider. In this article, the author describes: the issue of quality management in the tourism industry, the stages of implementation of a quality assurance system in tourism enterprises, the opportunity to use the PRCA process model aimed at implementing the change, the aspects of identification of the quality characteristics, the principles of quality improvement, managerial errors that can occur in quality promotion.

Suggested Citation

  • Platon Nicolae, 2017. "Ensuring and Maintaining the Quality Standards in the Tourism Entreprises’ Activity," Ovidius University Annals, Economic Sciences Series, Ovidius University of Constantza, Faculty of Economic Sciences, vol. 0(2), pages 300-305, December.
    • Handle: RePEc:ovi:oviste:v:xvii:y:2017:i:2:p:300-305
    as

    Download full text from publisher

    File URL: http://stec.univ-ovidius.ro/html/anale/RO/2017-2/Section%20III/27.pdf
    Download Restriction: no
    ---><---

    More about this item

    Keywords

    quality management; quality control; tourism services; tourism products; tourism-consumer;
    All these keywords.

    JEL classification:

    • M1 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ovi:oviste:v:xvii:y:2017:i:2:p:300-305. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Gheorghiu Gabriela (email available below). General contact details of provider: https://edirc.repec.org/data/feoviro.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.