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The Key Indicators Used to Measure the Performance of the Service Companies: A Literature Review

Author

Listed:
  • Andreea Barbu

    („Politehnica†University of Bucharest)

  • Gheorghe Militaru

    („Politehnica†University of Bucharest)

Abstract

Performance has begun to become a real challenge for those who want to study it. So much has been written about performance over time that you can hardly imagine that you have something new to add. But as technology advances at astonishing speed and the world adapts to changes in the environment, the ways to evaluate and improve performance will need to be adapted to the times we live in. Through this paper, the authors aim to identify the most used performance indicators in the field of services, but also the fewest used indicators of performance that can be found in the literature. Following the findings, the authors wish to identify the less-valued areas when it comes to service performance, to further improve the performance area of industrial services.

Suggested Citation

  • Andreea Barbu & Gheorghe Militaru, 2019. "The Key Indicators Used to Measure the Performance of the Service Companies: A Literature Review," Ovidius University Annals, Economic Sciences Series, Ovidius University of Constantza, Faculty of Economic Sciences, vol. 0(1), pages 355-364, August.
    • Handle: RePEc:ovi:oviste:v:xix:y:2019:i:1:p:355-364
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    Cited by:

    1. Andreea Barbu & Gheorghe Militaru & Dana Corina Deselnicu & Ştefan-Alexandru Catană, 2021. "Key Success Factors That Enable IT Service Providers to Achieve Organizational Performance: Evidence from Romania," Sustainability, MDPI, vol. 13(19), pages 1-20, October.

    More about this item

    Keywords

    performance; industrial services; industrial service performance; key performance indicators;
    All these keywords.

    JEL classification:

    • L00 - Industrial Organization - - General - - - General
    • L25 - Industrial Organization - - Firm Objectives, Organization, and Behavior - - - Firm Performance
    • L80 - Industrial Organization - - Industry Studies: Services - - - General
    • P47 - Political Economy and Comparative Economic Systems - - Other Economic Systems - - - Performance and Prospects

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