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The Quality of the Commercial Services


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  • STANCIU Anca
  • CONDREA Elena

    („Ovidius” University of Constanta
    „Ovidius” University of Constanta)


The implementation of a quality assurance system (SAQ) in a firm represents at the moment a necessity of the actual development context. Commercial services represent one of the main important components of the quality management systems in the retail activities. The services offered by all types of commerciants in their activities must themselves represent objectives of a quality approach, taking into consideration the customers exigency nowadays. The range of commercial services enregistered an explosive development in the last few years, being permanently adapted to the market demand. A special attention must be given in this respect to the human resources management involved in the quality assurance (AQ) activities, the human vector representing a major important item due to the activities specificity.

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Bibliographic Info

Article provided by Ovidius University of Constantza, Faculty of Economic Sciences in its journal Ovidius University Annals, Economic Sciences Series.

Volume (Year): X (2010)
Issue (Month): 1 (May)
Pages: 367-371

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Handle: RePEc:ovi:oviste:v:10:y:2010:i:1:p:367-371

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Keywords: quality management system; commercial services; human resources;

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