IDEAS home Printed from https://ideas.repec.org/a/oup/indcch/v30y2021i1p109-122..html
   My bibliography  Save this article

Ongoing customization in project-based organizations
[Rethinking stability and change in the study of organizational routines: difference and repetition in a newspaper-printing factory]

Author

Listed:
  • Seungho Choi
  • Kent D.Miller

Abstract

This study examines the processes and structures that enable organizations to generate repeatedly and efficiently customized solutions for clients. Case studies of project-based firms reveal that these organizations develop and employ routines to generate customized solutions. Analysis of these cases reveals two different approaches toward project management across organizations. The structural approach relies on managerial and formal processes guided by project leaders. The relational approach is based on social and informal mechanisms arising from project participants’ collaborative work experience. The stability and flexibility of routines enable organizations to carry out repeated patterns of action producing customized solutions. Deliberate learning builds a capability for managing the tension between stability and change in routines by transferring project-level experiences to organization-level routines for subsequent use across projects.

Suggested Citation

  • Seungho Choi & Kent D.Miller, 2021. "Ongoing customization in project-based organizations [Rethinking stability and change in the study of organizational routines: difference and repetition in a newspaper-printing factory]," Industrial and Corporate Change, Oxford University Press and the Associazione ICC, vol. 30(1), pages 109-122.
    • Handle: RePEc:oup:indcch:v:30:y:2021:i:1:p:109-122.
    as

    Download full text from publisher

    File URL: http://hdl.handle.net/10.1093/icc/dtaa041
    Download Restriction: Access to full text is restricted to subscribers.
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    More about this item

    JEL classification:

    • D21 - Microeconomics - - Production and Organizations - - - Firm Behavior: Theory
    • D83 - Microeconomics - - Information, Knowledge, and Uncertainty - - - Search; Learning; Information and Knowledge; Communication; Belief; Unawareness

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:oup:indcch:v:30:y:2021:i:1:p:109-122.. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Oxford University Press (email available below). General contact details of provider: https://academic.oup.com/icc .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.