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Student Satisfaction in Higher Education: A Turkish Case

Author

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  • Ceyhan Aldemir
  • Yaprak Gülcan

Abstract

The aim of this paper is to determine the level and the factors for university students’ satisfaction with the institutions they are attending. Firstly, the concept of satisfaction will be defi ned. Secondly, a conceptual framework to demonstrate the relationship between the factors which lie behind university student satisfaction will be presented. Thirdly, the results and implications of a survey with which the authors tried to test the presupposed relationships within the boundaries of the conceptual framework will be given and discussed. The limitations of the research are also given. The results of the research show that, at least for some Turkish university students, the quality of education, instructors, textbooks and being female and informed ...

Suggested Citation

  • Ceyhan Aldemir & Yaprak Gülcan, 2004. "Student Satisfaction in Higher Education: A Turkish Case," Higher Education Management and Policy, OECD Publishing, vol. 16(2), pages 109-122.
    • Handle: RePEc:oec:edukaa:5lmq17xb3dhb
    DOI: 10.1787/hemp-v16-art19-en
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    Cited by:

    1. Jingwei Fan & Mei Tian, 2024. "Satisfaction with Online Chinese Learning among International Students in China: A Study Based on the fsQCA Method," Sustainability, MDPI, vol. 16(3), pages 1-18, January.
    2. Alka Pandita & Ravi Kiran, 2023. "The Technology Interface and Student Engagement Are Significant Stimuli in Sustainable Student Satisfaction," Sustainability, MDPI, vol. 15(10), pages 1-21, May.
    3. Noorimah Misnan* & Zainuddin Zakaria & Wan Anisabanum Salleh, 2018. "Service Quality: A Study of Students Satisfaction in Higher Institution," The Journal of Social Sciences Research, Academic Research Publishing Group, pages 490-497:2.

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