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State and Problems Encountered by Postal Service Providers in The Republic of Bulgaria

Author

Listed:
  • Donka Zhelyazkova

    (University of Economics – Varna, Bulgaria)

  • Michal Stojanov

    (University of Economics – Varna, Bulgaria)

Abstract

Digital transformation, the migration of product exchange to an online environment and the uncertainty of the economic system are forming new challenges for operators providing postal and logistics services. Their key role in the exchange economy brings to the fore the problems of the level and complexity of the service offered. In the present work, the current dimensions of the offer of postal services in Bulgaria are investigated, which allows to locate main problems and their possible solutions, which are defined in the dimensions of innovative adaptation of the achievements of scientific progress, investments in new equipment and technologies and provision of business information security.

Suggested Citation

  • Donka Zhelyazkova & Michal Stojanov, 2023. "State and Problems Encountered by Postal Service Providers in The Republic of Bulgaria," Nauchni trudove, University of National and World Economy, Sofia, Bulgaria, issue 2, pages 53-63, June.
    • Handle: RePEc:nwe:natrud:y:2023:i:2:p:53-63
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    File URL: https://unwe-research-papers.org/bg/journalissues/article/10641
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    More about this item

    Keywords

    postal operator; postal services; revenues; labor productivity; digitization;
    All these keywords.

    JEL classification:

    • L87 - Industrial Organization - - Industry Studies: Services - - - Postal and Delivery Services
    • L81 - Industrial Organization - - Industry Studies: Services - - - Retail and Wholesale Trade; e-Commerce

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