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AI and its Opportunities for Decision-Making in Organizations: A Systematic Review of the Influencing Factors on the Intention to use AI

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  • Smeets, Mario Richard
  • Roetzel, Peter Gordon
  • Ostendorf, Ralf Juergen

Abstract

One domain of application of artificial intelligence (AI) is decision support, particularly in management. Although there are already research streams examining the interaction of AI and humans (e.g. the stream on "hybrid intelligence"), there are still numerous open research gaps - for example, a comprehensive overview of which factors favor the intention to use AI is missing. By conducting a systematic literature review, we identify the factors that potentially positively influence AI usage intentions for decision-making processes in organizations. From this, we create a framework that both provides practical implications for the successful use of AI in organizational decision-making processes and delivers further research approaches, for example, on the validity/ usability of proven IS adoption models in the present context.

Suggested Citation

  • Smeets, Mario Richard & Roetzel, Peter Gordon & Ostendorf, Ralf Juergen, 2021. "AI and its Opportunities for Decision-Making in Organizations: A Systematic Review of the Influencing Factors on the Intention to use AI," Die Unternehmung - Swiss Journal of Business Research and Practice, Nomos Verlagsgesellschaft mbH & Co. KG, vol. 75(3), pages 432-460.
    • Handle: RePEc:nms:untern:10.5771/0042-059x-2021-3-432
    DOI: 10.5771/0042-059X-2021-3-432
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