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Corporate Image of Banks from the Generation Y Perspective

Author

Listed:
  • Veronika Braciníková

    (Department of Business Economics and Management, School of Business Administration in Karvina, Silesian University in Opava, Na Rybníčku 626/1, 746 01 Opava, Czech Republic)

  • Kateřina Matušínskáą

    (Department of Business Economics and Management, School of Business Administration in Karvina, Silesian University in Opava, Na Rybníčku 626/1, 746 01 Opava, Czech Republic)

Abstract

The paper deals with corporate image of banks perceived by Czech Millennials (generation Y) with emphasis on financial services area. First, paper presents the theoretical framework of corporate image and identity, subsequently strategies of positioning are described in the first chapter. The major part of paper is devoted to primary marketing research. For purpose of collecting data, the method of questioning was chosen. The questionnaire was given to 236 respondents living in the Czech Republic. Because the survey was focused on Millennials, respondents had to be 23-40 years old. The survey was distributed in the spring 2017. The primary research dealt with the factors which are supposed to be important in building the image of the bank from the Generation Y perspective. The aim of the paper is to investigate the relations between educational attainment and perceptions of Czech Millennials (Generation Y) in chosen factors, which can create the image of the banks. Results mainly showed that educational attainment is not the significant element for determining the perceptions of these factors.

Suggested Citation

  • Veronika Braciníková & Kateřina Matušínskáą, 2018. "Corporate Image of Banks from the Generation Y Perspective," Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis, Mendel University Press, vol. 66(2), pages 441-451.
    • Handle: RePEc:mup:actaun:actaun_2018066020441
    DOI: 10.11118/actaun201866020441
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    Cited by:

    1. Pichyada Pheunpha, 2022. "Personal Traits Service Marketing Mix and Corporate Image influence the Customer Satisfaction of Shabu Restaurants in Thailand," International Journal of Business and Management, International Institute of Social and Economic Sciences, vol. 10(2), pages 55-66, November.

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