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Insurance Products: Technological Service Delivery Perspective

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  • Adenike Olanrewaju Owolabi

Abstract

The main objective of this study was to investigate the impact of technological service delivery on insurance products. 150 staff of some insurance companies in Osogbo were selected for this study through multistage sampling technique. Data from the questionnaire were coded, categorized and analyzed using Simple Percentage, Pearson product-moment Correlation and Simple Linear Regression analysis. This study concluded that the introduction of technology has significant impact on the efficiency of the Nigerian insurance companies. It was also found that technological service delivery has direct impact on the increase in the purchase of insurance products. It is recommended that Insurance companies in Nigeria should enhance their interest in technological service delivery in order to further improve performance effectiveness in each part of their business operations.

Suggested Citation

  • Adenike Olanrewaju Owolabi, 2018. "Insurance Products: Technological Service Delivery Perspective," Business and Economic Research, Macrothink Institute, vol. 8(3), pages 19-28, September.
    • Handle: RePEc:mth:ber888:v:8:y:2018:i:3:p:19-28
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    References listed on IDEAS

    as
    1. Osabuohien Evans S.C, 2008. "Ict And Nigerian Banks Reforms: Analysis Of Anticipated Impacts In Selected Banks," Global Journal of Business Research, The Institute for Business and Finance Research, vol. 2(2), pages 67-76.
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    More about this item

    Keywords

    Technology; Service Delivery; Insurance products; Insurance;
    All these keywords.

    JEL classification:

    • R00 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - General - - - General
    • Z0 - Other Special Topics - - General

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