The ISO 9000 Implementation and Satisfaction of the Participants in the Supply Chain
AbstractThere have been written many articles about business performance, regarding the influence of ISO 9000 standards, proving the beneficial effects. However, there has been very little research made on the influence of ISO standards an the entire supply chain management. Standards have been mostly introduced into companies due to the demands of customers. But once the company has implemented the ISO philosophy, it produces a chain reaction up and down the supply chain. The customer-supplier relationship becomes more solid, trust and transparency are proliferating across the supply chain. One of the important supply chain management influences is the cooperation of companies, with the common goal of increasing the channel sales and profitability, rather than competing for a larger slice of fixed profit. We made a research with 212 certificated Slovenian companies. The standard improved the performance of supply function and the process of choosing the suppliers. If the companies can make good use of the standard, there are many opportunities in the field of approach improvement to the suppliers. Companies with longer use of the standard have achieved greater impact with the quality of supplies, suppliers responsiveness, punctuality and affidability.
Download InfoIf you experience problems downloading a file, check if you have the proper application to view it first. In case of further problems read the IDEAS help page. Note that these files are not on the IDEAS site. Please be patient as the files may be large.
Bibliographic InfoArticle provided by University of Primorska, Faculty of Management Koper in its journal Management.
Volume (Year): 2 (2007)
Issue (Month): 2 ()
You can help add them by filling out this form.
CitEc Project, subscribe to its RSS feed for this item.
- Matthew Potoski & Aseem Prakash, 2009. "Information asymmetries as trade barriers: ISO 9000 increases international commerce," Journal of Policy Analysis and Management, John Wiley & Sons, Ltd., vol. 28(2), pages 221-238.
For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Alen Jezovnik).
If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.
If references are entirely missing, you can add them using this form.
If the full references list an item that is present in RePEc, but the system did not link to it, you can help with this form.
If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your profile, as there may be some citations waiting for confirmation.
Please note that corrections may take a couple of weeks to filter through the various RePEc services.